Terms & Conditions
Website: https://origo.com.ng
Email: [email protected]
Welcome to Origo Restaurant and Mall (“Origo”, “we”, “us”, or “our”). These Terms and Conditions (“Terms”) govern your use of our website and services, including placing orders for cooked food, raw food items, and drinks through https://origo.com.ng.
By accessing or using our website, you agree to comply with and be bound by these Terms. If you do not agree, please do not use our services.
1. Eligibility
You must be at least 18 years old to place an order on our website. By using our services, you represent that you meet this requirement.
2. Orders and Payment
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Orders can be placed through our website 24/7, subject to kitchen operating hours and delivery schedules.
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All prices are listed in Nigerian Naira (₦) and include applicable taxes unless otherwise stated.
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We accept various payment methods, including debit/credit cards and online payment platforms. Your payment information is processed securely via third-party processors.
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Once an order is confirmed and payment is processed, you will receive an order confirmation via email or SMS.
3. Cancellations and Refunds
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Orders can be canceled within 10 minutes of placement by contacting us directly at [email protected] or via phone (if available).
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Refunds may be issued for canceled or failed orders, or if we are unable to fulfill your order due to stock or delivery issues.
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Perishable food items (cooked or raw) are not eligible for return once delivered unless they are incorrect or spoiled upon arrival.
4. Delivery and Pick-Up
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We deliver to selected locations as displayed on our website. Delivery times may vary based on location, traffic, and demand.
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Customers must ensure that delivery addresses and contact information are accurate. We are not responsible for failed deliveries due to incorrect information.
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If no one is available to receive the order at the time of delivery, we may charge a redelivery fee or cancel the order without refund.
5. Product Information and Availability
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While we strive to keep our product listings accurate, availability and descriptions may change without notice.
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Some food items may contain allergens. Please review product descriptions carefully or contact us for specific allergen information before ordering.
6. User Responsibilities
By using our site, you agree to:
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Provide accurate and complete information during checkout
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Not misuse the website (e.g., upload harmful material, attempt fraud)
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Use the service only for lawful purposes
We reserve the right to suspend or terminate accounts that violate these Terms or harm our operations.
7. Intellectual Property
All content on this website, including logos, menus, text, graphics, and images, is the property of Origo Foods and Restaurant or its licensors and is protected under applicable copyright and trademark laws. Unauthorized use is prohibited.
8. Limitation of Liability
To the fullest extent permitted by law, Origo Foods and Restaurant shall not be liable for any indirect, incidental, or consequential damages arising from your use of our website or services. Our total liability for any claim shall not exceed the amount paid by you for the order in question.
9. Force Majeure
We are not liable for delays or failure in performance due to events beyond our reasonable control, including but not limited to natural disasters, strikes, pandemics, or disruptions in supply or delivery services.
10. Modifications to Terms
We may update these Terms from time to time. The most current version will always be posted on our website with the updated “Effective Date.” Continued use of the site constitutes acceptance of the revised Terms.
11. Governing Law
These Terms shall be governed by and construed in accordance with the laws of the Federal Republic of Nigeria.
12. Contact Information
For any questions or concerns, please contact us:
Origo Restaurant and Mall
📍 Website: https://origo.com.ng
📧 Email: [email protected]